Benefits of Chat Software in Business

Businesses and organizations the world over are gaining significant advantages and experiencing a tremendous return on their investment by implementing Cute chat software and instant messaging applications as part of their internal and external communication strategy.

Implement Cute chat on your Web site or at your organization and experience a number of remarkable benefits:

Boost Web site traffic

To boost the web sites traffic, many businesses and organizations have implemented our Cute chat software so that web surfers will return to their web sites frequently in order to chat with other users.

Generate revenue with moderated chat and advertising solutions

Businesses can embed banner ads in the Cute Chat room and expose users to targeted information and services. Hundreds of dating sites and enterprises worldwide host revenue generating, Member's Only celebrity chat events and online conferences using our moderated chat feature.

Case III - Moderated or Celebrity Chat Events

Chat room moderators have complete control over an ongoing chat session; they can approve or discard messages before they reach the audience. When you moderate a room, all user messages are sent to the moderator window message queue. Highlight a message and click the Approve button (green) to have this message posted to the audience. Click the Discard button (red) to remove the message from the queue, without posting it.

Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.

The first generation of writing -based online chat software was developed months before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.

There are many benefits to integrate chat software into CRM systems.

1. Many customers have knowledge in using chat software

New technology is fairly often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free of price adult chat rooms or free teen chat rooms all the people talk about anything under the sun - love, pets, music and games.

2. One customer service representative is able to support multiple customers at the identical time.

It is common to wait 30 minutes or even more before a customer may talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member could be able to chat with a few customers at the same measure .

3. Chat software may automatically log a support chat session

Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital data that a computer can understand and extract valuable data from. Chat software, on the other hand, could be easily configured to automatically log a support chat session.

Chat Software

Chat software is used for communicating by sending text messages to people in the same chat-room in real-time after it has been installed on the computer. Most of the chat software is free for download on the internet. Some chat rooms such as Yahoo! use both text and voice simultaneously. The oldest form of true chat rooms are the text-based variety. It takes some software only about 5 minutes to install on the computer before you start to chat.
The primary use of a chat room is to share information via text with a group of other users. New technology has enabled the use of file sharing and webcams to be included in some programs and almost all Internet chat or messaging services allow users to display or send to each other photos of themselves. With a prolific rise in the activity of ‘Sexting’, where people send digitized nude or otherwise sexually explicit photos of themselves electronically to be viewed by others, it is becoming increasingly common for chat room users to exchange nude or sexual photos.

Language Issues
Even today, relatively little is known about the discourse produced in on-line communication contexts. While there is a growing body of literature on sociolinguistic variation in French chat for example, other forms of computer mediated communication (e.g. discussion fora, weblogs, etc.) have received less attention.

Social Criticism
There has been much criticism about what online chatting has done in today’s society. Many people are accusing it of replacing proper English with short hand with an almost completely new hybrid language.
Writing is changing as it takes on some of the functions and features of speech. Internet chatrooms and rapid real-time conferencing allow users to interact with whoever happens to coexist in cyberspace. These virtual interactions involve us in `talking' more freely and more widely than ever before (Merchant, 2001). With chatrooms replacing many face-to-face conversations it is necessary to be able to have quick conversation as if the person was right there with you. So many people learn to type like they would normally speak. Critics are wary that this causal form of speech is being used so much that is will slowly take over common grammar. Anyone who has used any source of online chat before is familiar with the laziness of the grammar and punctuation. In many times people do not even use words that exist in proper English, but are made up or even abbreviations like LOL (laugh out loud). With the increasing population of online chatrooms there has been a massive growth of new words created or slang words, many of them documented on the website Urban Dictionary.

Software and protocols
The following are common chat software programs and protocols:
• AOL Instant Messenger (AIM)
• www.camfrog.com
• www.campfire.com
• www.Gadu-Gadu.com
• www.Google Talk.com
• ICQ (OSCAR)
• www.InSpeakCommunicator.com
• www.xmpp.com
• www.mud.com
• www.paltalk.com
• www.addonchat.com
• www.SILC.com
• www.Skype.com
• www.Talk.com
• www.Talker.com
• www.TeamSpeak.com
• www.WindowsLiveMessenger.com
• www.YahooMessenger.com